Job brief
We are looking for a self-starter Field service
technician to deliver the desired customer service experience. The goal is to
drive service success that improves customer satisfaction, maximizes customer
retention and increases profitability.
Responsibilities
Provide service
and customer support during field visits or dispatches
Tie workflow to
schedule
Manage all on
site installation, repair, maintenance and test tasks
Diagnose errors
or technical problems and determine proper solutions
Produce timely
and detailed service reports
Document
processes
Operate vehicle
in a safely manner and use field automation systems
Follow all
company’s filed procedures and protocols
Cooperate with
technical team and share information across the organisation
Comprehend
customer requirements and make appropriate recommendations/briefings
Build positive
relationships with customers
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