Job description
The IT support technician ensures that a company’s IT equipment
is set up to meet established guidelines. Maintains all termination devices and
peripherals, including printers, modems, personal computers, and data
communication devices. Responsible for detecting and verifying the nature of
network errors using appropriate software, the IT support technician is in
charge of troubleshooting. Along with these tasks, it repairs and upgrades
equipment when it is not working. The situation often requires the person to be
the authority to repair equipment breakdowns and provide necessary technical
support. The work will also include making all computer supplies readily
available and readily available. In some cases, the IT support technician
monitors end-user compliance with the company's network usage policy.
computer and
network support technician job description
Requirements for the position
This position requires at least a high school degree, but
often requires a college degree. Excellent computer skills as well as the
ability to solve problems and solve problems are required. Messenger service
experience is usually required. The IT support technician must have strong
communication skills and be able to talk to and support those employees who are
not technically capable.
The position also requires knowledge of basic hardware and
software and networking functions. If the IT support technician works in a call
center, he / she needs to be able to type quickly and have the typing skills to
enter the data on the work ticket correctly. Organizational skills are
essential.
Knowledge of both Macintosh and the personal computer is
also a requirement. The IT support technician must be mentally motivated
according to the details. People who want to become IT support technicians need
to be willing to take responsibility and be reliable. Knowledge of the
different versions of Microsoft, from Vista to Windows 10, is also essential.
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