Respond to customer requests for installation,
configuration, testing, maintenance of hardware and software components.
Analyze and solve consumer hardware and software problems.
Perform root cause analysis of equipment problems and
provide effective diagnosis.
Respond to customer inquiries by phone and email promptly
and accurately.
Provide professional training to new employers and less
experienced employees when needed.
Keep records of consumer problems and their intentions.
Assist customers in system updates, installation of
workstations and other office equipment.
Improve complexity issues to teams appropriate for
resolutions.
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